Refund policy

Return, Cancellation & Refund Policy

Can I cancel an order? 

If you have changed your mind and wish to cancel your order, then this is completely fine, as long as the item has not already been dispatched. Please bare in mind that couriers can collect items ahead of delivery dates, so please check with us to see if a cancellation can be processed. 

Can I return an Item if I change my mind? 

Yes. We rarely get items returned, as we take great pride in hand sourcing and lovingly restoring our pieces, but we understand that there may be occasions when you change your mind. This is why we offer a 14-day return policy. This allows you to return any item to us within 14 days from the original date of delivery. 

What can't be returned?

The 14-day return policy does not apply to any personalised, bespoke, or made-to-order items. 

How does a return work?

Please notify us by email hello@thevintageallure.co.uk of your intention to return an item within 48 hours of receiving it. You must then arrange for the item to be safely packaged and shipped back to us within 14 days. We recommend that you use the original courier who delivered the item to you, as they will blanket wrap and secure the item during transit. You are responsible for the return shipping cost, which you should pay directly to the shipper. Please note that if you use the original courier, the return delivery cost may vary slightly to the outbound delivery charge, this is because we currently supplement outbound delivery charges to some areas.

How we will refund you

Once the item has been returned to us, and has been inspected to ensure that it is in the same condition as when it was sent out, we will confirm receipt of the item and refund the original payment method within 7 days. This will be less the original outbound shipping cost. 

PLEASE NOTE:

If an item is returned to us damaged we reserve the right to refuse a refund, or to deduct an amount for the damage. We encourage you to use couriers that are known to us and recommended by us, to avoid any potential issues. We cannot be held liable for any damage or loss that may occur during transit via third parties, or while the item is in your possession. 

For upholstered items, it is your responsibility to request fabric samples before making a purchase. 

It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. 

Faulty, damaged or defective item

If you believe you have received a faulty, damaged or defective item, then please get in touch via email hello@thevintageallure.co.uk and send photos of the issue. This is a very rare occurrence, but rest assured we will work with you to either resolve the issue satisfactorily, or offer a return/refund or exchange if the item is deemed faulty, damaged or defective.